Refund and Returns Policy

At Wayback Restore, we are committed to providing high-quality website restoration services from the Wayback Machine. However, we understand that there may be situations where our clients seek refunds or adjustments. Please review our Refund and Returns Policy carefully to understand how we handle such requests.

1. Eligibility for Refunds

Our services are specialized and customized based on each client’s requirements. Due to the nature of our work, refunds are only granted in specific circumstances, as outlined below:

• Order Cancellation: Clients may cancel their order within 24 hours of placement to receive a full refund. Once restoration work has begun, cancellations are no longer eligible for refunds.
• Incomplete or Incorrect Restoration: If we are unable to restore a website according to the agreed specifications due to limitations within the Wayback Machine or other factors, we may offer a partial refund or credit.

2. Non-Refundable Services

Some services provided by Wayback Restore are non-refundable:

• Services that have been fully completed and delivered as per the initial order specifications.
• Any restoration that meets the parameters outlined in our service agreement and Terms and Conditions.
• Situations where the archived data on the Wayback Machine is incomplete, missing, or otherwise inaccessible. In these cases, we do our best to retrieve available data, but no refunds are offered for missing data.

3. Requesting a Refund

If you believe your project qualifies for a refund, please follow the steps below:

• Contact our support team at contact@waybackrestore.com within 7 days of delivery.
• Provide detailed information about your order, including the specific issues you encountered and any relevant documentation.
• Our team will review your request and respond within 5 business days. Refund decisions are made on a case-by-case basis and are at the discretion of Wayback Restore.

4. Processing Refunds

If a refund is approved, it will be processed through the original payment method within 10 business days. Please note that processing times may vary depending on your payment provider.

5. Changes to Our Refund and Returns Policy

Wayback Restore reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our services indicates acceptance of these changes.

6. Contact Information

If you have questions or need assistance with a refund or return, please contact us at:

Email: contact@waybackrestore.com