Refund & Returns Policy

Effective Date: January 1, 2026

Wayback Restore provides professional digital website restoration and recovery services. Because our services involve custom digital work, project analysis, and manual restoration processes, this Refund & Returns Policy explains how refunds are handled for our services.

By purchasing or using our services, you agree to the policy outlined below.

1. Nature of Our Services

Wayback Restore provides custom digital services including:

• Website restoration
• Website recovery
• WordPress restoration
• WooCommerce recovery
• Elementor restoration
• Website rebuild and redesign services

All projects are handled individually based on the website structure, archived availability, complexity, and restoration requirements.

Because our services are digital and customized, traditional physical product returns do not apply.

2. Free Review & Project Evaluation

Before beginning restoration work, we may review your project details and archived availability to determine the best restoration approach.

Estimated timelines and restoration possibilities are based on the information available at the time of review.

3. Refund Eligibility

Refund requests may be considered under limited circumstances, including:

• Duplicate payments
• Incorrect billing errors
• Projects canceled before restoration work begins
• Cases where we are unable to proceed with the project after review

Refund approval is determined based on the project stage and work already completed.

4. Non-Refundable Situations

Refunds are generally not available once:

• Restoration work has started
• Project planning or reconstruction work has been completed
• Archived data has been collected or processed
• Website rebuilding or manual restoration has begun
• Deliverables or restoration files have been provided

Because website restoration requires manual time, technical analysis, and custom work, completed work is non-refundable.

5. Archived Data Limitations

Website restoration depends on the availability and quality of archived data, backups, and accessible resources.

Wayback Restore does not guarantee:

• Full recovery of all files or media
• Exact 1:1 website recreation
• Availability of every archived element
• Recovery of damaged or missing third-party content

Refunds will not be issued solely because certain archived content is unavailable or unrecoverable.

6. Client Responsibilities

Clients are responsible for providing accurate information, including:

• Website URLs
• Archive links
• Backup files (if available)
• Project requirements

Project delays or restoration limitations caused by incomplete or incorrect information may affect eligibility for refunds.

7. Cancellation Requests

Clients may request cancellation before active restoration work begins.

If work has already started, partial refunds may be considered only at our discretion based on the completed project stage.

8. Delivery & Approval

Clients are encouraged to review delivered work promptly and communicate any concerns or revision requests.

Minor adjustments or reasonable revisions may be provided based on the project scope.

9. Chargebacks & Payment Disputes

Clients are encouraged to contact us directly before initiating chargebacks or payment disputes.

Unauthorized chargebacks for completed digital services may result in:

• Suspension of project delivery
• Removal of access to deliverables
• Restriction from future services

10. Processing Time for Approved Refunds

If a refund is approved, processing times may vary depending on the payment provider or banking system.

Approved refunds are typically processed within 5–10 business days.

11. Service Modifications

Wayback Restore reserves the right to modify or update this Refund & Returns Policy at any time.

Updated versions will be posted on this page with a revised effective date.

12. Contact Information

If you have questions regarding refunds, billing, or project cancellations, please contact us.

Wayback Restore

Email: contact@waybackrestore.com
Website: https://waybackrestore.com

Important Notice

Website restoration services involve custom digital work and manual reconstruction processes. Restoration outcomes depend on available archived data, backups, and project complexity. Some website elements may require manual recreation or may not be fully recoverable.